Privacy Policy

Bookeey Payment services, respects your privacy, and seeks to comply with applicable legal requirements in respect of data collection, processing and transfer. By using Bookeey Payment Gateway (and thus accepting the Terms of Use), you expressly consent to ‘Bookeey’ using your Information, as outlined in this Privacy Policy. Your use of the Website is subject to your acceptance of the Terms of Use of Bookeey and this Privacy Policy. If you do not accept the Terms and this Privacy Policy, then you must discontinue your use of Bookeey Payment Gateway.

We are committed to safeguarding the privacy of Registered Users and visitors who use Bookeey Payment Gateway. The purpose of this Privacy Policy is to detail the manner in which we use your information, including your personal information that we may obtain about you, during your use of Bookeey Payment Gateway.

Information about our customers is an important part of our business, and we are not in the business of selling that to others. We share the information collected by us, only as described below and with the Group companies/subsidiaries/affiliates of Bookeey, that either are subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.

Collecting Personal Information and its use

We may collect the following information:

In the course of your use of Bookeey Payment Gateway, you provide us with certain information, as mentioned below (collectively referred to as the “Personal Information”), which we may collect, store and use for providing the Services and performing our contractual obligations, other than allowing us to better understand the users and improve the layout and functionality of Bookeey Payment Gateway;

Information about your name, address, phone number, e-mail address, billing and credit/debit/charge card information, order history, feedback, about your visits to and use of Bookeey Payment Gateway (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation etc.)

Information relating to any transactions carried out between you and us on or in relation to Bookeey Payment Gateway, including information relating to any purchases you make of our Products or Services.

Information that you provide to us for registering with us as a Registered User (including your Account details).

Information that you provide to us for subscribing to Bookeey Payment Gateway Services, e-mail notifications, and/or newsletters.

Any other information that you choose to send to us; and feedback including Product/Service reviews.

Fraud Prevention

In order to protect our customers and us from fraud and theft, we may share all or any of the Personal Information that we obtain (for confirming identity and other information in our customer records, including how you conduct your Account etc.), with other Group companies/subsidiaries/affiliates of Bookeey, other third parties, companies, retailers and to financial and other organizations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way.

Telephone Calls

All Telephone calls (incoming/outgoing) may be recorded to verify content and may be used together with your records for regulatory compliance, quality control, and staff training, preventing, or detecting criminal activity and for complaint resolution.

Disclosure of Your Information

While we will make every effort to safeguard and keep confidential the information provided to us, we might share your Personal Information with other Group companies/subsidiaries/affiliates of Bookeey and other third parties, companies, retailers and organizations whose services or Products we provide to you through Bookeey Payment Gateway, for the following reasons:

To other companies and organizations to administer any prize draws or competitions.

To our agents, staff and approved third parties to provide services for us.

To anyone to whom we assign or transfer our rights and duties under our agreement with you.

If we have a duty to do so or if the law compels us to do so either in connection with any legal proceedings or prospective legal proceedings; or in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

In carrying out the activities specified in this section, we may transfer Personal Information to reputable organizations or companies outside Kuwait. We take steps to ensure that your information will be accorded the same level of protection as that required of us under applicable Kuwait law. By agreeing to the Terms and this Privacy Policy, you expressly agree to such sharing of Personal Information.

If Bookeey is sold to a third party or Bookeey otherwise becomes subject of a merger, consolidation or acquisition, it would become necessary for us to transfer your Personal Information to a third party, and in such case Bookeey would require that the third party handles your Personal Information with no less care than taken by us.

Cookies

New technologies are emerging on the Internet that help us deliver customized visitor experience. Bookeey may use such new technologies, including cookies or other technologies, to remember your information when you use Bookeey Payment Gateway. We may use such technologies for tracking activity on Bookeey Payment Gateway, preparing reports, assessing trends, and otherwise monitoring the way in which Bookeey Payment Gateway is being used. By accepting the Terms of use of Bookeey Payment Gateway and this Privacy Policy, you confirm your consent to Bookeey use of cookies, and other such technologies, for these purposes. If you do not wish to receive cookies, you may configure your Internet browser to erase all cookies from your computer’s hard drive, block all cookies or to receive a warning before a cookie is stored.

Security

We take all steps reasonably necessary to protect against unauthorized access, use, alteration, disclosure, or destruction of Personal Information. Any information that we collect and store that is personally identifiable is protected using appropriate means, and Bookeey is not responsible for any unauthorized access or use by third parties, unless such access is enabled because of our gross negligence or willful misconduct.

Protecting your Personal Information is very important to us. Therefore, we take the following precautions, among others, to better protect the Personal Information;

We take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your Personal Information including the use of Secure Sockets Layer (SSL) software. Our website is certified by VeriSign and transactions managed through our partnership with KNET and our Bank.

We store all the Personal Information you provide to us on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

We display only the last four digits of your credit/debit card numbers, whilst in case of the use of Visa or MasterCard the CVV number will be requested, and when using KNet cards you will be required to enter your Knet pin when confirming an order. However, the entire card number will need to be given to the appropriate Card Company (Knet or MiGS) during order processing.

It is important for you to protect against unauthorized access to your Account and password and to your computer

General

Bookeey Payment Gateway service is offered to other websites. Bookeey is not responsible for the privacy practices of websites not operated by Bookeey We encourage users to read the privacy statements of each and every website that collects Personal Information.

Any changes to our Privacy Policy will be posted on www.bookeey.com and with respect to any Personal Information and other information we collect in the future, will become effective as of the date of posting (see date posted above). It is your responsibility to review the Privacy Policy from time to time to make sure you are aware of any changes

Contact Us

If you have any comments or queries in connection with our Terms and/or Privacy Policy, you can contact us by sending an email on info@bookeey.com or call our customer service at +965 2220001. Address: Floor 19, Kuwait Building, Fahad Al Saleem Street, Block 15, Qibla, Kuwait.